As an Exclusive Distributor of KW Automotive , we stand behind our commitment to providing top-quality KW Automotive products. With over 35 years of excellence in suspension manufacturing, KW Automotive prioritize delivering products that fit perfectly, are durable, and bring satisfaction. In the rare instance that your experience falls short of our exceptional standards, be assured that we’re here to make it right. Below, we’ve outlined our KW Warranty Policy to ensure you’re well-informed about what to expect when you choose KW products.
KW – 2-Year, Unlimited Mileage, One-For-One Exchange
This warranty covers HAS, Variant 1, Variant 2, Variant 3, Variant 4, Variant 5, DDC, DLC, HLS Systems (excluding universal kits), and Street Comfort series systems.
Additionally, any Complete Kit that includes an ESC bundle or a vehicle-specific HLS system alongside a coilover kit falls under this 2-Year, Unlimited Mileage Warranty.
Purchasers of KW products (specifically HAS, Variant 1, Variant 2, Variant 3, Variant 4, Variant 5, DDC, DLC, HLS Systems, and Street Comfort series systems) from an Authorized Dealer within our network are guaranteed products free from manufacturing, design, and material defects. This warranty remains valid for as long as the original purchaser owns the products, provided they’re installed on the intended vehicle following KW’s installation instructions.
In cases of defects, Autoclinic Group pledges to repair or replace the product within the warranty period. Refer to our ‘Warranty Claim Information & Process‘ for claim process.
KW Accessories: 90 days, Unlimited Mileage Warranty
Covering ESC modules, HLS Universal systems, bushings, bump stops, ball joints, finish, and coatings, this warranty spans 90 days (unlimited mileage) for accessories within the mentioned product lines. As long as the vehicle has been operated under normal conditions and the accessories are purchased from an Authorized Dealer within our network, defects are covered.
In cases of defects, Autoclinic Group pledges to repair or replace the product within the warranty period. Refer to our ‘Warranty Claim Information & Process‘ for claim process.
KW Clubsport & Competition Suspension Systems: 90 Day, Unlimited Mileage Warranty
This warranty encompasses 2 Way Clubsport, 3 Way Clubsport, and all KW Competition systems. Products falling under these categories are warranted against materials and workmanship defects for 90 days (unlimited mileage), given that the vehicle has been used within standard conditions.
In cases of defects, Autoclinic Group pledges to repair or replace the product within the warranty period. Refer to our ‘Warranty Claim Information & Process‘ for the claim process.
KW Detailed Warranty Policy
It’s important to note that this warranty does not apply if KW products were used contrary to installation instructions, improperly installed, or used in a way other than intended. Claims beyond this scope are not covered.
Products sold with a “No Warranty” statement on the invoice or sales slip are exempt from this warranty.
Autoclinic Group will not be liable for time loss, revenue loss, inconvenience, vehicle use loss, vehicle or component damage, consequential or indirect damages resulting from product use, misuse, or defects. This limitation of liability doesn’t apply to personal injuries, gross negligence, willful negligence, or violations of material contractual obligations by KW. Any improper use of KW Products or installation on unapproved vehicles, off-road use, or racing renders all warranty claims
void.
Exclusions from this warranty include products improperly installed, showing cosmetic damage, normal wear, and tear, damage from improper use, accidents, flooding, fire, or other environmental causes, alterations without KW’s written consent, improper servicing, servicing by unauthorized parties, or improper use under normal driving conditions.
This warranty is non-transferable and exclusive to the original purchaser, even if the initially purchased vehicle is sold.
Autoclinic Group reserves the right to modify, alter, or terminate this warranty without prior notice.
Warranty Claim Information & Process
· KW Warranty Card needs to be filled out and provided to the KW authorized dealer in your country.
· The KW Warranty Card contains all information needed for technical support at KW.
· The KW Warranty Card is written in English and German language.
· It is included in the documentation of each specific kit inside the delivered product packaging.
· Remember: The more detailed information we receive from your side, the quicker we are able to react and provide a solution.
· Along with the KW Warranty Card please ensure that your dealer sends digital photos of the specific product and situation in question.
· If you or your customer doesn’t have the KW Warranty Card originally supplied inside the box anymore, please inform us at info@autoclinicgroup.com.sg and we will find a solution for you.
*Important – kindly note that any Reseller who may be providing a different or lesser warranty terms and conditions may be selling a parallel import set. Such unauthorized sets will not be entitled to the KW 2-Year, Unlimited Mileage, One-For-One Exchange’ warranty program
These are a few of the many people who rely on our KW Quality Assurance.
Visit KW’s product finder for more information on the available applications for your vehicle: https://www.kwsuspensions.net/productfinder/-
For more information on which KW product is most suitable for you, kindly fill-up the form below for one of our KW customer service consultants to assist you:
